Why has my automated recurring payment not come through?

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The most common reason for an automated recurring payment not appearing in your account is that there were insufficient funds in your nominated bank account, meaning that when the automated request to transfer funds from your nominated bank account to your Verve Money account was made, it failed due to insufficient funds. If this is the case, or you believe another issue has taken place, please contact your financial institution or email hello@vervemoney.com.au for further assistance.