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    FAQ's

    What is Verve Money?

    Brought to you by the team that founded Verve Super back in 2018 – Verve Money is an Australian ethical investing app supporting you to build your wealth and flex your power for good. Today, Verve has over 25,000 amazing community members (and growing) working towards their financial independence and invest in a better future for all.

    How does Verve Money work?

    Through the app, we offer investors the opportunity to invest in the Verve Money Fund: a retail managed fund with three expertly curated and ethically invested portfolios of listed and unlisted assets. These portfolios vary in risk level, minimum investment time frame and target return. All of Verve Money’s portfolios are ethically invested and require an investment of just $1 to get started.

    How to sign up?

    Getting started with Verve Money is quick and easy. Download the app through the App store or Google Play store. We’ll collect some personal details to set up your account and you’ll select a goal you’re investing towards. You’ll then need to select the investment portfolio which best reflects your investment timeframe and risk tolerance. Once you’ve set up your account and your first goal you’re ready to fund your account and automate your goal top-ups. You can view the performance of your investment at any time via the app.

    What details do I need to sign up for Verve Money?

    To set up an account, you’ll need to provide basic personal information (full name, residential address and DOB), some proof of identification (such as a passport or driver’s license), and details of an Australian bank account in your name. We also recommend that you provide us with your Tax File Number (TFN). 

    Am I eligible to open a Verve Money account?

    To open a Verve Money account, at the time of application you must be:  

    (a) A person who is at least 18 years of age at the time of making the application*;

    (b) A representative applying on behalf of a Self-Managed Super Fund; or

    (c) A representative applying on behalf of a proprietary company incorporated in Australia.

    * Additional eligibility conditions may apply if you are not an Australian citizen or permanent resident.

    Why do my details need to be verified when I sign up?

    As a financial institution, Verve Money has obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act (2006) (AML/CTF Act 2006). This means we need to confirm that you are who you say you are by verifying your details with ID such as your driver’s licence or passport. In most instances, this is a digital process initiated through the Verve Money App. Any information you provide through this process will be handled with care and in line with our obligations under the Privacy Act 1998.

    How to reset your password?

    To reset your password, open your Verve Money app and select “Forgot Password” beneath the sign in form. Once you confirm your email address, we will send you instructions on how to reset your password.  

    How do I update my personal information?

    To update your name, phone number or email address please initiate the request in the app by heading to Profile under My account details. You will receive an email from hello@vervemoney.com.au with further instruction on how to validate your personal information.

    To update your residential address or date of birth, please email hello@vervemoney.com.au and we’ll let you know what information we require to verify the change.

    What if I delete the Verve Money App from my phone, or get a new phone?

    Your Verve Money account and investments remain safe and active even if you delete the app or get a new phone. We operate in the cloud which is where this data is securely stored. Just redownload the app at your convenience and you should be able to log straight back into your account.

    Can I withdraw money?

    You can withdraw your total account balance or a specific amount at any time through the app. To initiate this process, select the goal details page from which you can select the withdrawal option in the top right hand corner. If you would like to close your account please proceed through the Profile screen in the app. Please contact hello@vervemoney.com.au if you have any questions.